Returns & Exchanges
At Longdan, we strive to ensure the highest quality for our authentic Asian food products, but if you are not satisfied with your purchase, we offer a straightforward return process for eligible items. Please note that perishable goods and frozen items are generally non-returnable due to health and safety regulations.
Contact Customer Service
Notify us within 48 hours of receiving your order by emailing our support team with your order number and details of the items you wish to return.
Provide Proof of Condition
For damaged or incorrect food items, please attach clear photographs of the product and packaging to help us expedite your claim.
Await Authorization
Our team will review your request and provide a Return Merchandise Authorization (RMA) number along with the specific return shipping address if applicable.
Receive Refund or Replacement
Once your return is processed and inspected, we will issue a refund to your original payment method or dispatch a replacement within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing