Frequently Asked Questions
Everything you need to know about shopping with Longdan
What are your shipping rates and delivery times?
We offer standard and express delivery across the UK. Standard shipping typically takes 3-5 business days, while express delivery arrives within 1-2 business days. Free shipping is available on orders over a specific threshold.
Do you ship frozen and chilled products?
Yes, we use specialized thermal packaging and ice packs to ensure frozen and chilled items remain at the correct temperature during transit. We recommend being present to receive these deliveries immediately.
What is your return policy for food items?
Due to health and safety regulations, we cannot accept returns on perishable goods. For non-perishable items, you can request a return within 14 days of receipt, provided the packaging is unopened and intact.
How do I track my order?
Once your order is dispatched, you will receive an email notification containing a tracking link and a unique tracking number to monitor your delivery's progress.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Are your products authentic and where are they sourced from?
Longdan specializes in authentic Asian groceries. We source our products directly from reputable suppliers across Vietnam, Thailand, China, Japan, and Korea to ensure the highest quality and traditional flavors.